A little help,
when you need it.
Your account, diary and groups. Find your answer without going in circles.
Where shall we start?
Account & sign-in
My confirmation email hasn’t arrived
Check your spam folder and the email address you entered. Request another email from the sign-in screen and use only the latest link. Open it on the iPhone where ploP is installed. If it still does not arrive, contact us without forwarding any codes or sign-in links.
I forgot my password
Choose password recovery on the sign-in screen, enter your email address and continue from the email you receive. Open the link on the iPhone with ploP installed, then choose a new password.
The link expired or doesn’t open the app
Request another email and open the most recent link. Check that ploP is up to date. If you still have trouble, tell support what kind of link you were opening, without including the link itself.
Your diary
Can I use ploP without an account?
Yes. You can log and read entries on your device without connecting an account. Online synchronisation and groups are optional.
How do I connect my diary?
From version 0.0.1: open Profile → Your diary goes with you → Connect this diary. Read the privacy notice and choose whether to consent. Entry dates, times and details are synchronised; personal notes stay on your device.
How do I edit or delete an entry?
Open Diary and select an entry to edit it. You can also swipe its row to the left and choose Delete. Check the date and time when adding a past entry.
What happens if I withdraw consent?
From Profile you can withdraw consent and remove online data. Synchronisation stops, entries are deleted from the active online database and sharing is turned off in all groups. Your account, memberships and diary on your phone remain.
How do I export data or delete my account?
Choose Export my diary in Profile. To delete your account, open Account and security → Delete account and follow the confirmation. This removes your online account, online entries and group memberships. The local diary remains on your device, as explained in the confirmation.
Your groups
Why am I missing from the leaderboard?
Connect your diary from Profile, then enable leaderboard participation in the group. Sharing is a separate choice for each group. Check the selected month and wait for synchronisation to finish.
Can I leave without deleting the group?
Yes. Open the group and choose Leave group. Other members can continue using it; you do not delete the group for everyone.
How do I report a problem with a member?
Open the group → Group safety. Report the group or a member, choose a reason and optionally add details. You can also block or unblock a member there. Alternatively, email support. Do not include unnecessary diary details.
Still need a hand?
Tell us what happened. Include your ploP version and iPhone model so we can understand the problem.
contact@noyrex.com ↗Never send passwords, codes or confirmation links.